Introducing research insights into the third sector, social enterprise and public service delivery

Third sector partnerships for public service delivery: an evidence review

Investigating Effectiveness of In-Service Training in the Public Sector

This study that is aimed at investigating the effectiveness of "in-service training" courses in public sector organizations, as a result of the findings of a process modification training course in public organizations of Kermanshah province where 68 employees of 32 organizations of public sector (including governmental and non-governmental) scientifically studied 27 processes as a sample, duri...

Public sector enterprise system implementation

Much has been written about Critical Success Factors (CSFs) for private sector Enterprise System implementation success. Our focus is on CSFs for public sector enterprise software implementations, and our research concludes that differences exist between CSFs in Private and Public Sector enterprise software implementations. These differences are described in this paper. Private sector CSFs appl...

Public sector enterprise resource planning

Thomas R. Gulledge and Rainer A. Sommer George Mason University Enterprise Engineering Laboratory, MS 2E4 Fairfax, Virginia 22030-4444 USA http://www.pac.gmu.edu/ Summary The management of the Department of Defense (DoD) enterprise must change. Since 1989, the DoD has “chronically under-funded its installations’ base support services and facilities as evidenced by an increasing backlog of maint...

Improving Public Sector Service Delivery through Knowledge Sharing

article in Harvard Business Review (Nonaka, 1991), the world has witnessed a revolution in management practice. While the origins of knowledge management extend further back in history (see Prusak, 2001; Wiig, 1997), it is certainly true that in the last decade the creation, sharing and application of knowledge are increasingly seen as a source of competitive advantage. However, knowledge manag...